Post Purchase
Medwing is committed to your satisfaction. If you are unhappy with your order for any reason, please let us know.
Defective Products
If you are having trouble with your new product purchased from MicraLiteStore.com within the first 30 days of purchase, please call Medwing Customer Service at 1-866-927-1133 immediately to report your defective product.
If you are having trouble with your product outside of the first 30 days of purchase, please contact the manufacturer at:
Scandinavian Child (Micralite) (866) 782-6222
Damage During Shipping
Contact us immediately using the form below if your package was damaged during shipping. Please keep all of the packaging materials.
Missing and/or Wrong Order
If you received your order and are missing items or have somehow received the incorrect order, please contact us immediately using the form below.
Product Returns and Refunds
If for any reason one of our products does not meet your expectations, we apologize in advance and ask you to contact Customer Service so that we can rectify the matter as soon as possible. Contact Customer Service at 1-866-927-1133 or complete the form below for a Return Merchandise Authorization (RMA) request within 30 days. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. Please ship your return using insured and "Signature Required" delivery method – Medwing cannot be responsible for lost or damaged packages.
*For orders that were shipped free, if the returned items cause your original order to fall below $59, we will subtract the original shipping costs from the amount to be credited.
Request an Invoice
Medwing sent you an invoice with your order. If you need an invoice copy, just complete the form below.
Still Having Trouble?
If you are still having trouble using our store, please let us know.
We respond to requests in the order they are received, and will contact you within 24 hours.
Be sure to include your order number if you are having trouble with the specific purchase.
